Returns Policy

Domestic Orders

Products purchased through the website can be returned within 7 days from the date of delivery. Please email us at hello@sofiaandnils.com with your name, order number, and a detailed note, and we will send you a return label. The returned item(s) must be in original condition and be returned in original packaging with a copy of the order receipt.

Refunds will take approximately 7-10 days from the time the item is received. When shipping the return back, please include your order receipt with the item/items. As we receive your return, we will issue the return to the payment method assuming the return is approved. The returned item(s) will be subject to a 20% restocking fee on the full retail price. Shipping is not refundable, unless we have made a shipping error.

After 7 days the sale is final and returns will not be accepted.

International Orders

Unfortunately, we are not able to offer returns on international orders at this time.

Custom Orders

Custom designed or custom sized pieces are not eligible for exchange or return.

Please email hello@sofiaandnils.com to initiate an exchange or return.